WooCommerce & OrderCtrl
Keep your store, your theme and your data. OrderCtrl gives your customers an experience that feels like your brand: clear tracking, quick fixes when something goes wrong, and changes they can make themselves. Customers who trust you come back.
Love WooCommerce?
It’s open, it’s yours, and you can build almost anything on it. We build on it every day, and OrderCtrl doesn’t ask you to move anywhere.
Tired of wp-admin and plugins?
Most stores add a plugin for tracking, another for returns, one for protection, one for emails and a few more for customer changes. Your team juggles their screens, and your customers see a different page for each one.
Why it matters
Most of what customers remember about a store happens once they’ve paid: did it arrive, did they know where it was, and how did you handle it when something went wrong.
Customers always know where every box is and what happens next. Late or lost packages are spotted early, and customers hear from you before they have to ask.
Tracking, returns, account and subscriptions on one portal with your logo, colors and domain, and emails in the same style. It feels like one brand, because it is.
Problems get a fair fix in a few taps. Subscribers skip, swap or pause instead of cancelling. A good experience after a problem is a reason to order again.
See the difference
Drag the handle to compare wp-admin with OrderCtrl on the screens your team opens all day.
wp-adminOrderCtrl
wp-admin shows the order, date, store status and total. Whether it shipped, is late or has a problem means opening it.
wp-adminOrderCtrl
wp-admin lists the tracking numbers in a plugin box. Where the boxes are, and whether one is lost, means a trip to the carrier’s site.
wp-adminOrderCtrl
wp-admin changes a subscription through date fields and Recalculate. Customers can’t skip or swap on their own without another extension.
wp-adminOrderCtrl
wp-admin treats a customer as a WordPress user. Their orders, subscriptions and returns are separate lists to filter.
Same Fernbrook Coffee Co. demo store on both sides. The wp-admin screens are recreations of WooCommerce 9 and WooCommerce Subscriptions with one tracking plugin installed.
What OrderCtrl adds
It all runs on your WooCommerce orders, and every change OrderCtrl makes is saved back to your store.
A branded, phone-first page for every order: status, scans, a map, returns and changes. Customers sign in with an email code, on your own domain.
Buy and print labels on the order, or add a tracking number. Every box is tracked across 50+ carriers, and the number is saved to WooCommerce.
Your claim policies decide who can file, what you ask for and what you offer: a refund, store credit or a replacement, with a prepaid label when you need the item back.
Customers cancel, change their address or report a problem from the portal, inside the time limits and rules you set. You approve what needs approving.
Skip, pause, reschedule, swap a product, change how often it ships and edit items, for your team and your customers, on WooCommerce Subscriptions.
Spot late fulfillment and stalled or lost packages, then email the customer, alert your team or open a claim. Branded emails for every step.
Offer protection at checkout with your own pricing and widget. You keep the whole fee, and protected orders can follow their own claim rules.
Shipping addresses are checked after checkout, with a suggested correction when one looks wrong, before the label is bought.
Refund, cancel, send a replacement or change the address from the order. Money, stock and the customer email are handled in the same step.
Every scan, email, claim, refund and change synced from WooCommerce on one timeline per order, with edits shown as before and after.
Fulfillment times, on-time delivery, carriers, claim rates, return costs and subscriptions, broken down by product, location and carrier.
Orders, tracking, subscriptions and the claim options a customer qualifies for, inside Gorgias, Re:amaze, Richpanel, Zendesk, Help Scout and more.
Everyday work
The same tasks in wp-admin and in OrderCtrl, counted from an open order. Every click, field and confirmation counts as one step.
| Task | In wp-admin | In OrderCtrl |
|---|---|---|
| Cancel a paid order and refund it | 8 stepsChanging the status to Cancelled doesn’t return the money. Open Refund, enter each item’s quantity and the shipping amount, refund through your gateway, confirm, then set the status and Update. | 3 stepsOpen the menu, Cancel order, confirm. Items, shipping, restocking and the customer email are already selected. |
| Send a replacement for a damaged item | 15+ stepsAdd a new order, find the customer, load their address, search for the product, set the quantity, bring the price to zero, recalculate, set the status, create it, then note the original order by hand. | 3 stepsReplacement, tick the item, create. It’s free, ships to the same address, is created in WooCommerce and is linked to the original order. |
| Answer “where’s my order?” | 4+ stepsCopy the tracking number from the order, open the carrier’s site, paste it and read the scans. Repeat for each box. | 0 stepsThe latest scan and arrival date for every box are on the order. Late packages get an email before the customer asks. |
| Refund one item | 4 stepsRefund, enter the quantity, refund through your gateway, confirm. | 3 stepsRefund, tick the item, refund. Progress and the result show on the order. |
| Change the shipping address | 3 stepsEdit, retype the address, Update. Nothing checks that it’s deliverable. | 3 steps, or noneChange address, pick a suggested address, save. Or the customer changes it in the portal before it ships. |
| Skip a subscription renewal | 4 stepsOpen the subscription, edit the next payment date, pick a new date, Update. Customers can’t skip without another extension. | 2 steps, or noneSkip next, confirm. Or the customer skips it in the portal, if you allow it. |
Counted on WooCommerce with WooCommerce Subscriptions and a payment gateway that supports refunds. Typing into one field counts as one step.
One app instead of a stack
One connection to WooCommerce, one place for your team, one experience for your customers, and one bill.
OrderCtrlMost stores only use some of these. Plugin names are examples of each kind.
| What you use today | Common examples | In OrderCtrl |
|---|---|---|
| Tracking numbers on orders | Advanced Shipment Tracking, WooCommerce Shipment Tracking | Add a number or buy a label on the order. It’s saved to WooCommerce in the same format those plugins use. |
| Tracking pages and shipping emails | TrackShip, AfterShip, ParcelPanel | Tracking in your branded portal, arrival dates, delay detection and shipping emails for every box. |
| Shipping labels | WooCommerce Shipping, Shippo or EasyPost plugins | Rates, labels, voids and PDF or ZPL printing on the order, on our account or your own Shippo or EasyPost account. |
| Returns and RMA | Returns and Warranty Requests, Returns for WooCommerce, ReturnGO | Claim policies, photos, prepaid return labels, return approval, inspection and refunds. |
| Package protection | Route, PackageProtection.com | Your own protection program at checkout. You keep 100% of the fee. |
| Address validation | Address validation plugins | Addresses checked after checkout with a suggested fix. Your checkout form stays as it is. |
| Customer accounts | Passwordless login and My Account customizers | A branded portal with email-code sign-in, an address book and saved cards, on your own domain. Signed in on your store means signed in on the portal. |
| Customer cancels and edits | Order cancellation and address change plugins | Customer actions with time limits, order status rules and optional approval. |
| Subscription self-service | Skip, swap and pause add-ons | Skip, pause, reschedule, swap, change frequency and item changes. WooCommerce Subscriptions still handles billing. |
| Email designers | YayMail, Kadence WooCommerce Email Designer | An email designer with templates and live preview for every order, shipping, return and subscription email, sent from your own domain. |
| After-order automation | AutomateWoo, for after-order workflows | Automations with conditions, waits, customer emails, team alerts, claims, tags, notes and webhooks. |
| Custom order statuses | Order status manager plugins | Detailed statuses in OrderCtrl (running late, delivery problem, partly delivered and more), without adding statuses to WooCommerce. |
| Order activity logs | Activity log plugins | One timeline per order, with every change shown as before and after. |
| Post-sale reports | Reporting add-ons | Analytics for fulfillment, delivery, carriers, claims, returns, protection and subscriptions. |
| Helpdesk order widgets | Helpdesk apps for WooCommerce | Orders, tracking, subscriptions and claim offers in your helpdesk sidebar. |
Want the numbers? Add up what your stack costs.
Plugin and product names are trademarks of their respective owners, used only to identify the kind of tool. OrderCtrl isn’t affiliated with or endorsed by them. Corrections: legal@orderctrl.io.
What stays in WooCommerce
OrderCtrl works alongside WooCommerce, not instead of it. Your catalog, checkout, payments, taxes and coupons stay where they are, and WooCommerce Subscriptions keeps handling billing. Marketing email, SEO and your theme stay with the tools you use now.
No. Connect OrderCtrl, use it on real orders, and switch plugins off when you’re ready. OrderCtrl reads tracking numbers from Advanced Shipment Tracking, WooCommerce Shipment Tracking, a custom order field or order notes, so nothing is lost in between.
OrderCtrl runs on our servers and talks to WooCommerce through its API and webhooks. The only thing installed in WordPress is the OrderCtrl plugin, which is used for package protection and sign-in sync.
Yes. Both stay in sync, so use whichever is quicker for the job.
Plans are based on how many shipments you track each month, and every plan includes every feature. There’s a free plan with 100 tracked shipments a month. See pricing.