Post-purchase analytics
Find what’s costing you repeat customers.
Fulfillment speed, carrier performance, claims, returns, subscriptions and protection, measured on the same orders. Spot the product, carrier or warehouse behind the problem.
Delivery promises
Measure against the promises you make.
Set your processing time, order cut-off, ship days and holidays. OrderCtrl tracks every order against them, so “late” means late by your rules.
- On-time fulfillment, shipping and delivery
- Business days and holidays respected
- At-risk orders before they breach
Carriers & routes
See which carrier keeps its promises.
Compare on-time delivery by carrier, service and route, and late fulfillment by warehouse. Every number links to the orders behind it.
- Late deliveries by carrier and route
- Late fulfillment by warehouse and product
- Stalled, lost and returned shipments
Claims & returns
Know which products come back.
See claim rates and top issues by product, the fixes customers choose, and what returns and resolutions cost you.
- Claim rate by product and issue
- Resolution mix and approval rate
- Return and label costs
Every metric, one place
Break any of them down and compare with the previous period.
Orders
Orders, revenue and average order value.
Fulfillment
Time to fulfill, share fulfilled late, by warehouse and product.
Delivery
Shipping and transit time, delivered late, by carrier and route.
Shipping issues
Stalled, lost, damaged, returned and exception counts.
Claims
Claims, claim rate, approval rate, cost and time to resolve.
Returns
Returns, return cost and label cost by provider.
Subscriptions
Active, paused and churned subscriptions, failed renewals.
Protection
Protection fees collected and how many orders opt in.
Automations & emails
Emails sent and failed, automation runs and actions.