OrderCtrl contextYour team opens five tabs to answer one ticket.
One order record with tracking, claims and history.
The post-purchase platform for WooCommerce
One home for everything after checkout.
Tracking, returns, order edits, package protection and subscription changes, in one portal with your brand on it. Customers who get great service come back and buy again.
- Shipment tracking
- Returns & exchanges
- Order editing
- Package protection
- Proactive emails
- Subscriptions
What customers ask after checkout, answered in one portal
Our core belief
Great service is your best retention strategy.
Every order is a chance to earn the next one. OrderCtrl keeps the whole journey in one place, so even a damaged box can end with a reorder.
- Order placedAddress fixed before it ships
- Every box trackedBranded page, proactive emails
- Problem fixedExchange approved by your rules
- Customer reordersBuy again, one click
Everything in one place
Every post-purchase tool, one login.
From checkout to the next purchase, your customers and your team share one portal and one order record.
Returns & exchanges
Offer an exchange or store credit with a bonus before a refund. Your rules decide.
Shipment tracking
A branded tracking page, plus tracking numbers and labels added right on the order.
Order editing
Customers fix the shipping address or cancel before the order ships.
Package protection
Your own protection program at checkout. You set the fee and keep all of it.
Proactive notifications
Catch delays and stalled boxes early, then email customers before they ask.
SMS coming soonSubscription self-service
Skip, pause, swap products or change frequency from the same portal.
Post-purchase analytics
Claim rates by product, late shipments by carrier and the fixes customers pick.
Helpdesk intelligence
Agents get full order context and AI-suggested replies inside the ticket.
8 helpdesksGetting the order is step one.
What happens after checkout decides whether customers come back. These are the moments OrderCtrl handles for you.
Customer portal
A portal customers want to open.
One passwordless home on your domain for orders, tracking, issues, subscriptions, saved addresses and cards. Buy-again buttons and your own banners turn a status check into the next sale.
- Sign in with a 6-digit email code
- Each box in a split shipment tracked
- Banners and FAQs matched to order status
Order editing
Customers fix mistakes before you ship.
A wrong address or a change of heart gets handled in the portal, not your inbox. Your rules set how long changes stay open, and every edit syncs to WooCommerce.
- Update the shipping address
- Cancel with an automatic refund
- Changes close once it ships
Issue detection & proactive emails
Spot stuck packages before customers do.
OrderCtrl checks every shipment against the delivery times you promise. When a box stalls, your automation emails the customer their options.
Post-purchase analytics
Find the products and carriers costing you.
See claim rates by product, the fixes customers prefer and which carrier or warehouse runs late. The numbers that matter sit on one screen.
- Claim rate and top issue per product
- On-time rates by carrier and route
- Resolution cost and preferred fixes
Returns, exchanges & claims
Keep the sale when something goes wrong.
Customers pick a fix in a few taps. Your rules decide what to offer using order value, customer history and protection, and approve the easy ones for you.
- Exchanges and bonus store credit first
- Prepaid return labels with a QR code
- Big claims wait for your team
Package protection
Your brand, your protection revenue.
Offer protection at checkout under your own name. Many protection apps keep a share of the fee; OrderCtrl keeps none of it, and you decide what protection covers.
- 100%of protection fees stay with your store
- $0taken by OrderCtrl per protected order
- Your rulesdecide what a protected order gets
Helpdesk intelligence
Every agent answers like your best one.
An OrderCtrl card in Gorgias, Zendesk, Help Scout and more shows the customer’s history, past claims and what your policy allows. AI drafts a reply your agent can send or edit.
Explore helpdesk intelligenceSmall tools, big time savings
Most after-sale tasks take one click.
Refunds, subscription changes and customer emails happen in OrderCtrl and sync back to WooCommerce.
Refund in one click, synced to Woo.
Cancel, refund, edit the address or send a replacement from one order screen.
Customers skip a delivery instead of cancelling.
Pause, skip or move the next order. Skip one item once and it returns next time.
Every box, tracked automatically.
50+ carriers, split shipments and live delivery dates on one timeline.
Three boxes, one email.
Updates for split shipments are grouped into one clear message.
Tracking in sync, both ways.
Add tracking or buy a label in OrderCtrl, or let it read your plugin, 3PL field or order notes.
See which carrier keeps its promises.
On-time delivery by carrier, plus late fulfillment by warehouse.
Customers sign in with a code.
A 6-digit code by email. Nothing to remember.
Sent to j•••@example.com · expires in 15 min
Prepaid return labels.
Customers print a label or show a QR code at drop-off.
Why switching is an easy call.
One platform replaces a stack of single-purpose apps and turns protection into revenue you keep.
- 1 portal
For everything after checkout
Tracking, returns, order edits and subscriptions share one login.
- 50+
Carriers tracked automatically
USPS, UPS, FedEx, DHL, Canada Post, Royal Mail and more.
- 100%
Protection revenue you keep
Customers pay your fee at checkout. It lands in your store.
Integrations
Works with the tools you already run.
OrderCtrl connects to WooCommerce in one approval and syncs with your payments and marketing tools.
- WooCommerceLive
- WooCommerce SubscriptionsLive
- KlaviyoLive
- Stripe & SquareLive
- Gorgias, Zendesk, Help Scout + 5 moreLive
- Zapier, Slack, any toolAPI & webhooks
- Shopify, BigCommerceComing soon
Who it’s for
Built for stores that outgrew the basics.
You’ve figured out how to get orders. Now the work after checkout is slowing your team down.
Love WooCommerce? See how it compares with Shopify after checkoutYour return rules are one size fits all.
Different rules for VIPs, big orders and protected orders.
Your app stack costs more every month.
One platform for tracking, returns, protection and subscriptions.
One platform vs. a stack of apps.
Single-purpose apps each cover one slice. OrderCtrl covers the whole journey.
| Feature | OrderCtrl | Returns apps | Tracking apps | Protection apps |
|---|---|---|---|---|
| Returns & exchanges | Included | Included | Not included | Claims only |
| Branded tracking page | Included | Not included | Included | Not included |
| Order editing | Included | Not included | Not included | Not included |
| Proactive delay emails | Included | Not included | Included | Not included |
| Subscription self-service | Included | Not included | Not included | Not included |
| One customer portal | Included | Not included | Not included | Not included |
| Protection revenue you keep | 100% | Not included | Not included | Often shared |
Compared with typical apps in each category, not specific products.
Turn every order into the next one.
Connect your WooCommerce store and see your own post-purchase data in OrderCtrl.