Proactive notifications & automations

Fix delivery problems before customers ask.

OrderCtrl watches every order and shipment for delays and problems. Your automations alert the team, email the customer or open a claim, on their own.

Get started See what’s included

Issue detection

Ten problems caught automatically.

Checked against your delivery promises every few minutes. Each one can start an automation.

Fulfillment delayShipping delayDelivery delayShipment stalledLost in transitDelivery date pushed backDelivery exceptionDamaged in transitUndeliverableReturned to senderOrder shippedOut for deliveryDeliveredClaim approvedReturn label readySubscription renewedRenewal failed

Automation builder

If this happens, do that.

Pick a trigger, add conditions on the order, customer or shipment, wait if you need to, then act. Starter automations come switched off so you can review them first.

  • Alert the team, email the customer, open a claim
  • Tag orders, add notes, call a webhook
  • Stops when the problem is solved

Let customers choose

Give customers options, not apologies.

When a box stalls or goes missing, email the customer and let them pick: keep waiting, get a replacement or a refund. OrderCtrl acts on their choice right away.

  • Choices come from your claim rules
  • Replacements created in WooCommerce
  • Every choice logged on the order

Customer emails

Emails that sound like your brand.

Edit every order, shipping, claim, return and subscription email with your branding. Preview it with a real order, send yourself a test and send from your own domain.

  • 30+ customer and team emails
  • Conditions on who gets each email
  • Help writing with AI

Fewer, better emails

Three boxes, one email.

When an order ships in several boxes, updates are grouped so customers get one clear message. Problems like exceptions still go out right away.

  • Grouped split-shipment updates
  • Duplicate emails stopped
  • Full send history for your team

Everything in notifications & automations

Included on every plan.

10 detected issues

Delays, stalls, lost, damaged, exceptions and more.

Visual automations

Triggers, yes/no conditions, waits and actions.

Customer emails

Order, shipping, claim, return and subscription emails.

Team alerts

In-app and email alerts for your team.

Auto-opened claims

Review, approve or let the customer choose.

Webhooks

Send events to Slack, Zapier or your own tools.

Your sending domain

Send from your own address, with DNS checks.

Previews & tests

Preview with real orders and send test emails.

SMS

Text message updates.

Coming soon