Helpdesk intelligence
Every agent answers like your best one.
OrderCtrl puts the customer’s orders, shipments, past claims and your policy right inside the ticket. AI drafts a reply your agent can send or edit.
Inside your helpdesk
The whole story, next to the ticket.
An OrderCtrl card in the ticket sidebar finds the customer by email, order number or phone. Agents stop switching tabs to piece it together.
Works with
- CustomerOrder count, lifetime spend, customer type and past claims.
- OrdersStatus, items, totals and the order the ticket is about.
- ShipmentsEvery box, carrier, latest scan and delivery date.
- SubscriptionsStatus, next delivery and recent changes.
- PolicyWhat the customer can still change, and what your rules offer.
- Ticket matchThe likely issue, matched from the customer’s message.
Suggested replies
A first draft that knows the order.
OrderCtrl reads the customer’s message, matches it to the likely issue and writes a short briefing and a suggested reply. Your agent reviews it before anything is sent.
- Briefing for the agent
- Reply based on real order data
- Nothing sent without your agent
Hi Maya, I'm so sorry this happened twice. Your order was protected, so I've approved a full refund of $142.80. If you'd rather, I can add $157.08 in store credit instead.
Policy-aware
Agents never promise what policy won’t allow.
The card shows what the customer can still do, like change the address or report an issue, and which fixes your rules offer. Every agent gives the same answer.
- Eligible actions at a glance
- Offers from your claim rules
- Links to the order in OrderCtrl
OrderCtrl context
Everything in helpdesk intelligence
Included on every plan.
Helpdesk card
Customer, orders, shipments and policy in the ticket sidebar.
Smart lookup
Finds the customer by email, order number or phone.
AI briefing & reply
A short summary and a draft reply for each ticket.
Open API
Use the same data in any tool that can call an API.
Your API key
Create, rotate or revoke keys any time.
Signed requests
Optional signature checks for supported helpdesks.
Helpdesk questions
Which helpdesks are supported?
Gorgias, Zendesk, Help Scout, Freshdesk, Gladly, Kustomer, Re:amaze and Richpanel. Any other tool can use the OrderCtrl API.
Does AI reply to customers on its own?
No. It writes a draft for your agent, who decides what to send.
How do I connect it?
Create an API key in OrderCtrl, then add the OrderCtrl card in your helpdesk. The docs walk through each helpdesk.